Funnel operating rules
Current working standard: 16 October 2026. Local documentation update; not published.
Use this for new funnels. The Karada plans and framework lessons are reference examples, not universal prices, section orders, conversion benchmarks or launch settings.
Start here
| Resource | Responsibility |
|---|---|
| This guide | Offer, journey, measurement and experiment rules |
| Section blueprint | A worked Karada narrative example |
| Framework lessons | PAS, AIDA, Brunson and Sugarman as writing aids |
03_devtx/docs/CAMPAIGN-DESIGN-GUIDE.md | Current Workshop composition and form requirements |
03_devtx/docs/funnels/funnel-review.md | Reference notes, evidence and prioritized gaps |
1. Define the buyer and the transaction
Before designing, write one answer per field:
| Field | Required answer |
|---|---|
| Buyer | One primary role and buying situation |
| Problem | One recurring task or costly obstacle |
| Promise | A concrete outcome within a stated scope |
| Mechanism | What the customer and team actually do |
| Proof | A relevant source with accurate attribution |
| Entry action | One primary next step |
| Core offer | The paid service or programme being considered |
| Exclusions | Who should choose another format |
| Price and terms | Approved details before a purchase decision |
| Delivery | Who delivers the promised outcome |
An enquiry, qualification call, event registration and purchase are different transactions. A free fit call must not imply a free workshop, booked appointment or completed task analysis.
2. Design the whole journey
| Stage | Required result | Evidence |
|---|---|---|
| Traffic | The right buyer reaches the matching offer | Ad destination and campaign context |
| Landing | Visitor understands the promise and next action | Page review against the brief |
| Enquiry | One accepted application with its original attribution | Matching gateway receipt |
| Handoff | A named operator owns the next action | CRM assignment and agreed response window |
| Appointment | Time, time zone and joining instructions are confirmed | Booking record |
| Attendance | Actual attendance or a no-show is recorded | Meeting outcome |
| Qualification | Fit decision has a reason and decision owner | CRM classification |
| Offer | Relevant scope, price and terms are provided | Versioned proposal or offer |
| Purchase | Payment is confirmed by the payment system | Verified order/payment record |
| Delivery | Customer receives the promised access or service | Delivery record |
Give each stage one owner, a completion condition and a recovery route. The page is only part of the funnel.
3. Give each page section one job
- Answer a buyer question; do not print an introduction announcing that question.
- Let logos, an example or a deliverable carry the message when they are clearer than prose.
- Keep captions that establish ownership, source, scope or consent.
- Place relevant evidence near the claim it supports.
- Repeat the same primary action where useful; do not introduce competing promises.
- Keep necessary policy, accessibility and source links usable.
- Adapt the sequence to the offer and visitor knowledge. A particular 9- or 15-section layout is not universal.
- Use PAS/AIDA and story frameworks to organize a hypothesis, not to justify invented pain, statistics or urgency.
4. Use an offer ladder only where it helps
Acquisition.com’s official course distinguishes attraction, upsell, downsell and continuity offers. Our operational interpretation:
| Offer role | Customer benefit | Condition |
|---|---|---|
| Entry resource | Useful help before a buying decision | Deliver the promised resource |
| Core offer | Solves the agreed primary problem | Scope and delivery are ready |
| Upgrade | More relevant scope or support | Optional, explicitly accepted |
| Lower-commitment option | A suitable smaller step | Explain the changed scope or timing |
| Ongoing service | Continuing value | Clear renewal and cancellation terms |
- A qualification call is not automatically a paid entry product.
- A newsletter requires its own subscription choice; an enquiry is not automatic marketing enrolment.
- Never make an optional upgrade appear necessary to finish an already accepted registration.
- Allow a genuine decline. Do not copy guilt-based decline labels.
- Do not add subscriptions to a one-day service without a distinct continuing benefit.
- Prices, bundles and scarcity from someone else’s launch are not our defaults.
5. Keep proof honest
| Evidence | Required boundary |
|---|---|
| Customer case | State the actual client, engagement and observation period |
| Training participation | Distinguish aggregate participation from programme graduates |
| Personal experience | Name the person; do not imply a training-client relationship |
| Partnership | Preserve the actual company and tier |
| Demonstration | Label an illustrative example |
| Testimonial | Use approved words and attribution |
| Forecast | Label assumptions; do not present it as measured performance |
No fabricated recent-purchase feeds, unsupported rankings, invented reference prices, resettable deadlines or unapproved guarantees. A source’s claim is not independent verification of that claim.
6. Specify the paths after the form
| Situation | Required route |
|---|---|
| Receipt accepted | Confirm receipt and explain the next action |
| No response | Use an approved contact sequence with stop conditions |
| Appointment booked | Provide joining details and appropriate reminders |
| No-show | Offer a clear rescheduling route |
| Qualified | Present the relevant paid offer |
| Not ready | Offer an optional useful resource or later follow-up |
| Unqualified | Record the reason and avoid an unsuitable sales pitch |
| Declined or unsubscribed | Respect the decision and applicable suppression |
Reminder timing depends on the meeting lead time and chosen channel. The teardown’s example cadence is not a default automation. A resource, reminder sequence or response-time promise needs an accountable owner before it appears in customer copy.
7. Separate receipt, fit, attendance and payment
- Maintain qualification, appointment and payment state separately. Attended does not mean qualified; qualified does not mean paid.
- A retry preserves the original submission identity and packet. Count one accepted application, not every attempt.
- A repeat customer can have multiple legitimate applications or orders. Do not collapse all history solely by phone number.
- Carry stable offer, funnel, variant and source identifiers through the operational handoff.
- Keep visitor-entered values out of general analytics events. Follow the site’s existing allowlist and consent contract.
- Browser and server reports of the same conversion must use the configured deduplication contract.
- Send later quality feedback only from a trusted CRM decision. Do not label unqualified enquiries as qualified conversions.
- Do not turn a booking, browser return URL or submitted form into a paid conversion.
- For Stripe, follow the official fulfillment guidance; verify payment and process fulfillment idempotently.
No CRM, ad, consent or payment setting is changed merely by adopting this guide.
8. Measure outcomes with explicit denominators
| Metric | Calculation | Use |
|---|---|---|
| Enquiry completion | Unique accepted applications / eligible visits | Entry friction |
| Contact rate | Contacted applications / accepted applications | Operator handoff |
| Booking rate | Booked applications / accepted applications | Next-step effectiveness |
| Attendance rate | Attended appointments / due appointments | Reminder and scheduling quality |
| Qualification rate | Qualified decisions / completed fit assessments | Audience and offer fit |
| Cost per qualified lead | Attributed spend / qualified applications | Main call-funnel comparison |
| Purchase conversion | Paid customers / eligible qualified applications | Offer effectiveness |
| Acquisition cost | Attributed acquisition cost / new paid customers | Commercial economics |
| Delivery completion | Completed deliveries / eligible paid orders | Fulfillment quality |
Use consistent cohorts, maturity windows, attribution rules and currency. Include no-shows, duplicate events and refunds in the relevant reconciliation. Front-end sales revenue alone does not establish acquisition profitability; delivery costs and refunds matter.
Unknown measurement is marked unknown, never green or zero. Qualitative page readiness is not a conversion-performance score.
9. Run interpretable experiments
- Write the hypothesis, primary metric, guardrails and decision rule before starting.
- Choose the unit of assignment and keep it stable.
- A headline test changes the headline while preserving offer, traffic policy and form behavior.
- A new buyer, offer or journey is a whole-funnel experiment. Do not attribute its result to the headline alone.
- Different ad sets pointing to different URLs can test commercial packages, but do not by themselves establish randomized landing-page causality.
- Use the approved platform experiment or controlled assignment for a causal comparison. Do not silently change an active campaign to introduce it.
- Derive sample size from the baseline, useful detectable effect and chosen uncertainty. There is no universal 100-conversion minimum or guaranteed two-week answer.
- Include qualification lag and relevant calendar variation. Declare inconclusive results when the evidence is insufficient.
- Keep a stable version record and do not edit an active variant mid-test.
- Keep new offers and payment flows in review until their delivery and legal/payment gates are satisfied.
10. Review in this order
- Confirm buyer, promise and actual transaction.
- Map the accepted, declined, no-response, no-show and unqualified paths.
- Review the complete mobile reading sequence and each section’s job.
- Check proof attribution and approval of commercial claims.
- Verify validation, draft retention, retry identity and accessibility.
- Trace one authorized test record through CRM and measurement.
- Verify payment and delivery separately if payments are enabled.
- Establish the baseline before testing more variants or increasing spend.
Record implementation, local verification, publication, downstream delivery and owner acceptance as separate states.
References and boundaries
- Public FigJam reconstruction: observed read-only in the browser on 16 October 2026. It is a third-party map, not an audited revenue record.
- Official Money Models course categories: primary source for the offer-type vocabulary.
- Russell Brunson’s book descriptions: audience, message and funnel frameworks; not a source for our conversion forecasts.
- Karadau funnel explanation: segmentation and follow-up reference. Its displayed performance claims were not verified by this review.
- Existing live playbook hub: current browser entry point. Local edits in this guide are not claimed to be published there.
The owner’s pasted teardown transcript is summarized in the Devtx evaluation. Its launch-revenue estimates and speculative premium upsell are excluded from our evidence and targets.